Frequently asked questions

Yes. You need a free account to add items to your cart and check out. It also lets you see your order history and retry a payment if it did not go through. Create an account.

All payments go through PayFast. You can pay by credit or debit card, Instant EFT and the other methods PayFast offers at checkout. You do not need a PayFast account.

Yes. Your payment is handled on PayFast's secure payment page. We never see or store your card details.

Your order is saved as unpaid and nothing is sent. Go to My Orders and retry the payment. If the money left your account but the order still shows unpaid, email us with your order number.

Yes, prices on the site include VAT where applicable. Delivery is added at checkout.

Email us as soon as possible. If we have not packed it yet we can usually change or cancel it. Once it has been collected by the courier, you can return it under our Returns Policy.

Yes, we deliver nationwide by courier.

Delivery is quoted live at checkout once you enter your address. The price depends on where you are and what you ordered.

Yes. Choose Pickup at checkout and there is no delivery fee. We are in Sunderland Ridge, Centurion, and we will let you know when your order is ready.

Main centres usually receive orders within 2 to 4 business days after dispatch. Outlying areas can take longer. The courier's timeline is an estimate and can be affected by public holidays and weather.

Sorry about that. Email us within 48 hours of delivery with your order number and photos of the box and the item. We will replace it or refund you.

Yes, within 7 days of receiving it, as long as it is unused and in its original packaging. Filament must still be sealed. You pay the return shipping.

Only if it is faulty. Once a spool has been opened we cannot resell it, because filament starts absorbing moisture as soon as it leaves the sealed bag.

Everything is on our Returns Policy page.

Upload your files and tell us the material, colour and quality you want on the Custom Prints page. We review the request and email you a quote. You only pay once you accept it.

Describe what you need in the request, with measurements and photos if you have them. We will let you know if it is something we can do.

PLA for display pieces and models, PETG for parts that need to be tougher, ABS or ASA for heat and outdoor use, and TPU for flexible parts. If you are not sure, say what the part is for and we will recommend one.

PLA or PLA+. They print at low temperatures, barely warp and work on almost every printer. Our Filament Guide covers every material we sell.

Most printers, including all current Creality models, use 1.75mm. Some older printers use 2.85mm. Check your printer's manual if you are not sure, as the two are not interchangeable.

For carbon fibre, glass fibre and other filled filaments, yes. They wear through a brass nozzle quickly. Standard PLA, PETG, ABS, ASA and TPU are fine with brass.

Usually it has absorbed moisture. Dry the spool in a filament dryer and store it in a sealed bag or box with desiccant. The Filament Guide has drying temperatures for each material.

Yes. Email us with what you want to print and your budget, and we will point you to the right one.

Usually, yes. If you are looking for a filament, part or accessory that is not on the site, email us with the details and we will try to source it for you.

Tick the student option when you register and upload a photo of your student card. Once we approve it, you can use the student code at checkout for discounted prices.

We check verifications by hand, usually within 1 to 2 business days.